Welcome to a completely different approach to your business - one that puts your reputation management front and center. Long term success in today's environment always hinges back to organisational structure and culture, hard to define and even harder to perfect. Sometimes it takes an external set of eyes to see the gaps and a clear strategy to close them. That's where we come in.
Why? Because marketing has changed radically in the past decade and today, the old methods of both talent and customer acquisition (and retention) no longer work. Your potential customers, both internal and external, have a wealth of information at their fingertips with which to make decisions about your business and it’s largely a one way street - they see you, but while you can target them with clever digital marketing, you can’t actually see them in the same way until after they've already engaged.
As a result, it’s your brand reputation that underpins not only current turnover but also future success. Everything your business does has to accurately convey your brand values which must be lived, not just stated, and even more critically, any negative issues need to be effectively managed before they create lasting damage.
We work with small, medium and large scale businesses and in several different and uniquely tailored ways - with one-off projects involving specific elements, like marketing, crisis management, PR, copy writing and design, right through to developing a comprehensive long-term strategy for reputation management, including all aspects of marketing, culture and organisational structure.
Whether you have an urgent problem that needs solving right now or you want a longer term strategy to grow market share and future proof your business, we’ve got the experience to help.